Michael Franklin
About Michael Franklin
Michael Franklin is a Sales Operations and Training Specialist at CallRevu with extensive experience in operations training and employee engagement.
Sales Operations and Training Specialist
Michael Franklin serves as a Sales Operations and Training Specialist at CallRevu since 2021. In this role, he develops and aligns training programs that cater to various learning styles of adult learners. He is also the subject matter expert on all programs and applications used by the sales team. Michael leads the design, development, and maintenance of the company's sales standard operating procedures. Additionally, he collaborates with the marketing department to keep the marketing collateral up-to-date and uses Monday.com to build and maintain project and priority grids for the sales team. He manages and assesses sales forecasting and opportunity inspection in partnership with the sales team.
Operations Trainer at Verra Mobility
Michael Franklin worked at Verra Mobility as an Operations Trainer from 2018 to 2020 in Roslyn, New York. During his tenure, he was involved in the training and operational aspects of the company, although specific projects or initiatives are not mentioned. His role would have likely included developing training programs, managing training sessions, and ensuring that new employees were well-integrated into the company.
Employee Engagement Specialist at Brighton Health Plan Solutions
From 2016 to 2018, Michael Franklin worked as an Employee Engagement Specialist at Brighton Health Plan Solutions in Westbury, New York. In this role, he likely focused on strategies to improve employee satisfaction, retention, and performance. Although specific responsibilities are not outlined, such roles generally include developing engagement programs, organizing events, and collecting employee feedback.
Education and Expertise
Michael Franklin holds a Master of Science (MS) in Industrial and Organizational Psychology from Touro College, achieved in 2013. He also has a Bachelor of Arts (B.A.) in Psychology from Queens College, completed in 2011. His educational background has equipped him with a deep understanding of human behavior, organizational dynamics, and effective training methodologies. This expertise is reflected in his various roles focused on training, development, and employee engagement.
Early Career Roles
Michael Franklin's early career includes roles such as Learning and Development Specialist at Sleepy's, The Mattress Professionals from 2014 to 2016, and HR Coordinator at Compass Workforce Solutions from 2013 to 2014. He also served as a Logistics Manager at It's Time for Watches LLC from 2011 to 2013. In addition, he has volunteer experience with Latet- Israeli Humanitarian Aid and Rebuilding Together, both in 2011. These positions provided him with diverse experiences in human resources, logistics, and community service.