CallTower
CallTower offers Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), and collaboration solutions, supporting platforms like Microsoft Teams, Cisco Webex, and Zoom. The company provides a range of solutions including administrative provisioning through CallTower Connect, global PSTN coverage, and a dedicated 24x7x365 customer service team.
Services
CallTower provides Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), and collaboration solutions. Their offerings include comprehensive support for Microsoft Teams Solutions such as Operator Connect, Direct Routing, and GCC High. They also provide Cisco Collaboration solutions including Webex Calling and Webex Dedicated Instance. Additionally, CallTower offers CT Cloud solutions like CT Voice, CT SIP, and CT Cloud Contact Center.
Products
CallTower's product line includes an extensive array of solutions such as Microsoft 365, CT Cloud Fax, and CT Cloud Recording. They offer SD-WAN solutions through CT Cloud Boost and SIP trunks with CT Cloud SIP. Their range extends to emergency systems via Singlewire Emergency Alert System and Dynamic E-911 solutions. CT Cloud Unite integrates applications with Microsoft Teams and their Cloud Voice Hub provides certified cloud SIP PSTN connectivity.
Support and Training
CallTower ensures robust customer support with their 24x7x365 customer service team. They offer a Client Support Plan for tailored assistance along with a comprehensive Solutions Center for resources. Partner programs include financial rewards and support with access to a Partner Portal. Additionally, they provide training resources such as webinars to enhance customer and partner knowledge.
Global Reach
CallTower boasts global connectivity with 14 geo-redundant data centers around the world, providing services to over 6,000 cities in 70 countries. Their solutions include global PSTN coverage for collaboration, UC, and contact center platforms, enhancing their capability to support international business needs.
Collaboration Solutions
CallTower offers various collaboration solutions such as Zoom Calling and Zoom Phone, Cisco Webex Calling, and CT Cloud Voice. Their Cisco Webex Contact Center and Five9 Contact Center solutions cater to different communication needs. Solgari Contact Center for Microsoft Teams is another key offering for integrated communication capabilities.