Capita
Capita is a global company that provides a variety of services across multiple sectors including government, education, and utilities, employing over 43,000 people worldwide.
Services
Capita offers a wide range of services including consulting, digital transformation, customer experience management, and IT services. The company emphasizes business process services that are driven by data, technology, and people. Capita provides customer experience services for retail businesses, managing over 100 million conversations annually through its managed contact centers. Additionally, Capita offers pensions administration, technology, and consultancy services, as well as innovative solutions for charities focusing on enhancing employee and donor experiences.
Industries Operated In
Capita operates across a variety of industries such as central and local government, education, financial services, health, housing, justice & policing, retail, telecoms, media & technology, transport, travel & leisure, and utilities. This extensive reach allows Capita to provide targeted solutions tailored to the specific needs of each sector, leveraging its expertise and breadth of services.
Team and Workforce
Capita employs over 43,000 colleagues worldwide. This extensive workforce enables the company to deliver its wide range of services and solutions at scale, supporting diverse industries and providing localized support across different regions.
Educational Services
Capita provides educational software and support services to local education authorities and learning establishments. These services are designed to enhance administrative efficiency and support educational outcomes, offering comprehensive solutions that cater to the specific needs of educational institutions.
Utilities and Environmental Goals
Capita delivers services that help utility companies meet consumer expectations and reduce emissions to achieve net zero goals. Through its innovative solutions, Capita supports utility companies in their efforts to enhance service delivery while contributing to environmental sustainability and regulatory compliance.