Cero
Cero, formerly known as CERO.AI, is a B2B company based in Santiago, Chile, that specializes in automating communication between hospitals and patients to reduce no-shows in medical appointments across Latin America.
Company Overview
Cero, previously known as CERO.AI, is a Chile-based company operating in the B2B industry with a specific focus on consumer health services. The company is headquartered in Santiago, Santiago Metropolitan Region, Chile, and offers fully remote services. The core business model revolves around solving key coordination tasks between hospitals and patients by utilizing technology to automate communications, specifically over WhatsApp. The company began its journey as part of the Y Combinator batch S21.
Services
Cero addresses the issue of medical appointment no-shows in Latin America by providing automatic patient communication services. These services help confirm appointments and manage last-minute cancellations. The company uses Machine Learning and Natural Language Processing (NLP) technologies to facilitate effective engagements between healthcare providers and patients. By doing so, Cero strives to reduce the missed appointment rates and ensure smooth operational flow for hospitals and clinics.
Market Presence
Cero functions in a market with a significant opportunity valued at $3.5 billion in Latin America. The company coordinates over 600,000 medical appointments monthly in Chile. Additionally, it generates substantial revenue, earning $97,000 per month from 15 clients while maintaining a consistent 20% CMRG over the last year. Cero's services have proven effective, as indicated by their 100% logo retention rate and steady growth alongside their clients.
Business Model
Cero operates on a model that charges healthcare providers for every effective communication with a patient. The company aims not just to handle appointment confirmations but also plans to manage multiple interactions with each patient for every consultation. By offering an automated solution to appointment-related communications, Cero helps reduce operational disruptions due to no-shows, ensuring better resource utilization for medical institutions.
Technologies Used
Cero leverages advanced technologies such as Machine Learning and Natural Language Processing (NLP) to automate patient communications for healthcare provider coordination tasks. These technologies enable the company to manage and streamline the communication process, ensuring timely confirmations and updates for medical appointments, ultimately enhancing the efficiency and effectiveness of healthcare service delivery.