Chatdesk
Chatdesk offers 24/7 customer support services, proactive engagement, and smarter call deflection, integrating with various tools to deliver real-time customer insights.
Services
Chatdesk offers 24/7 customer support services, which include outsourced customer support, voice of customer analysis, and smarter call deflection. The company enables proactive engagement to help businesses grow revenue through 1:1 outreach on social media, email, and SMS. Additionally, Chatdesk provides automatic customer insights with real-time data collected from all interaction channels.
Products
Chatdesk delivers solutions designed to improve customer service efficiency and effectiveness. Their offerings feature smarter call deflection to reduce call volume and shift customers towards self-service and messaging solutions. The platform also integrates with various tools and platforms to provide seamless customer service experiences.
Industries Served
Chatdesk has case studies demonstrating its impact in several industries, including beauty, clothing, food, personal care, and pets. These case studies illustrate how companies in these sectors have benefitted from Chatdesk's services in enhancing customer support and driving revenue growth.
Office Location
Chatdesk is located at 115 Broadway, 5th Floor, New York, NY 10006. The company operates from this central location in New York City to manage its extensive network of over 8,000 CX (customer experience) experts and deliver high-quality customer support services.
Free Pilot Program
Chatdesk offers a free two-week pilot to demonstrate the value of its 1:1 customer conversation services. This pilot allows potential clients to experience firsthand the benefits of enhanced customer engagement and support before committing to full-scale implementation.