Chatwoot
Chatwoot is a B2B company offering an open-source omnichannel customer engagement suite, designed as an alternative to platforms like Intercom and Zendesk.
About Chatwoot
Chatwoot is a B2B company that offers an open-source omnichannel customer engagement suite. Founded in San Francisco, CA, Chatwoot operates with a fully remote team of 10 members. As an alternative to platforms like Intercom and Zendesk, Chatwoot enables businesses to connect and manage customer interactions through various channels such as email, website live chat, social media handles, WhatsApp, and more.
Services
Chatwoot provides a robust customer engagement suite aimed at enhancing customer interactions across multiple channels. Services include managing email, live chat, and social media engagements from a single platform. Additional features offer shared inbox functionalities, chat automation, chatbot integrations, and customizable interfaces. The suite supports both self-hosted installations and cloud deployments, ensuring flexibility in data ownership and regulatory compliance.
Open Source Platform
The Chatwoot platform is open-source, providing businesses with the ability to customize and deploy the software according to their specific needs. This open-source nature allows for extensive customization, powerful API integrations, and community-driven improvements. Self-hosted installations empower organizations with complete control over their data, ensuring compliance with regulations such as GDPR, CPRA, and HIPAA.
Mobile Availability
Chatwoot extends its customer engagement capabilities to mobile platforms, supporting both Android and iOS applications. This ensures that businesses can engage with their customers on-the-go, maintaining seamless communication regardless of device or location. Mobile applications incorporate core features like shared inboxes, live chat, and automation tools, mirroring the functionality available on desktop platforms.
Y Combinator and Investment
Chatwoot is backed by notable investors including Y Combinator, as part of their W21 batch, and Goat Capital. This backing highlights the company’s potential for growth and innovation in the customer engagement space. With the support of high-profile investors, Chatwoot continues to develop its platform, offering businesses an effective and reliable solution for managing customer interactions.