Hricha Shandily
About Hricha Shandily
Hricha Shandily is a Growth Lead at Chatwoot, with a background in digital marketing and project management. She has experience working with startups and has contributed to various marketing initiatives and publications in customer service strategies.
Current Role at Chatwoot
Hricha Shandily serves as the Growth Lead at Chatwoot, a position held since 2022. In this role, Hricha focuses on driving growth strategies and enhancing customer engagement. Hricha has contributed to the Chatwoot blog, providing insights on customer experience and engagement. Additionally, Hricha has written about the implementation of new features and updates, including topics such as Chatwoot V3 and leveraging AI in customer service.
Previous Experience in Marketing
Prior to joining Chatwoot, Hricha held various marketing roles. Hricha worked as a Marketing Team Lead at DeepSource from 2021 to 2022, where responsibilities included leading marketing initiatives. Hricha also served as a Senior Marketing Project Manager at MarkUs - The Marketing Society, Hansraj College from 2017 to 2018. In 2018, Hricha was a Digital Marketing Executive at Outgrow.co for one year and completed a marketing internship at Flightrule Aviation Services LLP in 2020.
Educational Background
Hricha Shandily studied at Hansraj College, achieving a Bachelor's degree in Business/Commerce from 2015 to 2018. Prior to that, Hricha attended Amity International School, Pushp Vihar, where a high academic performance was demonstrated with a score of 96.8%. This educational foundation has supported Hricha's career in marketing and growth strategy.
Contributions to Startups
Hricha has played a significant role in the startup ecosystem by helping launch a startup and driving advertising for another. Hricha offers consultations for startups aiming to enhance their marketing strategies, leveraging extensive experience in the field. Additionally, Hricha has led marketing teams at major Y Combinator startups, contributing to their growth and marketing efforts.
Writing and Thought Leadership
Hricha has authored articles focusing on customer service strategies and the importance of data protection. These writings reflect Hricha's expertise in marketing and customer engagement. Contributions to the Chatwoot blog include insights on various topics, such as canned responses and the integration of AI in customer service, showcasing Hricha's commitment to sharing knowledge in the industry.