Akbar Pasha
About Akbar Pasha
Akbar Pasha is a Technical Support Specialist at Cision in Toronto, Ontario, Canada, with extensive experience in technical support roles across various organizations.
Title
Akbar Pasha currently holds the position of Technical Support Specialist at Cision in Toronto, Ontario, Canada.
Company
Akbar Pasha is employed at Cision, a prominent company in media monitoring and analytics. Based in Toronto, Ontario, he plays a critical role in supporting technical operations within the organization.
Education and Expertise
Akbar Pasha earned his Bachelor of Arts degree from Dr. B. R. Ambedkar Open University in Hyderabad, studying there from 2008 to 2011. Additionally, he completed his secondary education at Loyola Model High School Vanasthalipuram, Hyderabad, where he obtained his Secondary School Certificate. His technical expertise includes device management using Microsoft Endpoint Manager Portal, maintaining service ticket databases with ServiceNow, and installing and configuring both Windows Laptops and MacBooks.
Previous Roles and Experience
Prior to his current role, Akbar Pasha served as a Laptop Technician at TD in 2021 at 740 Progress Ave, Scarborough, ON. Before that, he was a Technical Support Analyst Contractor at Northern Trust Corporation for a brief period in 2020. From 2011 to 2020, he worked as a Desktop Support Specialist at AbdulAziz R. Al Homaidhi Est for Trading in Riyadh, Saudi Arabia. Earlier in his career, from 2006 to 2011, he was a Technical Associate at GENPACT LLC in Hyderabad, India.
Current Role Responsibilities
In his role at Cision, Akbar Pasha supports 500 users across Toronto, Ottawa, and Montreal. He is responsible for managing and monitoring internal assets, ensuring accurate inventory records, and maintaining a service ticket database using ServiceNow. His responsibilities also extend to working with Microsoft Endpoint Manager Portal for device management, and he has experience with installing and configuring Windows Laptops and MacBooks.