Alen Ghavami
About Alen Ghavami
Alen Ghavami is a Client Success Manager at Cision, with a background in customer experience and communications roles across various industries.
Title
Alen Ghavami currently works as a Client Success Manager at Cision. His position is remote, with Cision’s headquarters based in Chicago.
Company
Cision, where Alen Ghavami works, is a public relations and earned media software company with headquarters in Chicago. Alen’s role as a Client Success Manager involves managing a diverse portfolio of clients, focusing on their SaaS project planning and adoption rates.
Previous Experience
Before joining Cision, Alen Ghavami held various customer-focused roles. He worked at MPB as Customer Experience Associate for a year in Brooklyn, NY. He had a six-month stint as E-Commerce Specialist at Whole Foods Market and briefly worked at Everton Football Club as a Customer Relations Representative. He also served as a Communications Specialist at Skouted UK, among other roles.
Education and Expertise
Alen Ghavami completed his Master of Science degree at Birkbeck, University of London. He earned a Bachelor of Fine Arts degree from Syracuse University. His expertise lies in managing SMB and Enterprise customers, strategic SaaS project planning, and increasing software adoption rates.
Responsibilities
In his role at Cision, Alen Ghavami actively participates in executive business reviews, creates and maintains customer success plans, and reports on customer health. His responsibilities also include resolving technical requests and advising on actionable strategies to enhance client satisfaction.