Caroline J. James
About Caroline J. James
Caroline J. James is a Customer Service Associate at Cision in the Cleveland/Akron, Ohio Area with a diverse background in customer service, campaign management, sales, and teaching English abroad.
Current Role at Cision
Caroline J. James currently holds the position of Customer Service Associate at Cision, operating within the Cleveland/Akron, Ohio area. Her role involves assisting clients with inquiries and resolving service issues, enhancing customer relations for the company. Her experience in customer-facing roles contributes significantly to her expertise in delivering efficient and effective service.
Previous Experience at Advanced Micro Targeting
In 2017, Caroline worked as a Campaign Staffer - Field Manager for Advanced Micro Targeting. Her responsibilities included coordinating field campaigns and managing on-the-ground staff for a three-month period in the Cleveland/Akron, Ohio area. This role provided her with valuable experience in campaign management and team coordination.
Sales Experience at American Eagle Outfitters
Caroline served as a Sales Associate at American Eagle Outfitters Inc. from 2016 to 2017. Based in Strongsville, Ohio, she was involved in customer service, sales, and retail operations. Her year-long tenure at the company helped her develop essential skills in sales strategies and customer interaction.
Teaching English in South Korea
Between 2015 and 2016, Caroline worked as an English as a Second Language (ESL) Teacher at EduBest English Academy in Yeosu, Jeollanam-do, South Korea. Her role involved teaching English to non-native speakers, preparing lesson plans, and fostering an interactive learning environment. This experience enriched her teaching capabilities and cross-cultural communication skills.
Academic Background
Caroline earned dual degrees from Ohio University, obtaining a Bachelor of Science in Political Science and Government and a Bachelor of Arts in Journalism, spanning her studies from 2011 to 2015. Additionally, she pursued studies in Art and History in London, England, and studied Chinese in Beijing, China, which diversified her academic and cultural knowledge. Her education was supported through scholarships and grants, highlighting her commitment and academic excellence.