Carrie Estefani
About Carrie Estefani
Carrie Estefani is the Director of Distribution Customer Support at Cision, with over 20 years of experience in customer service and sales.
Current Role at Cision
Carrie Estefani currently holds the position of Director of Distribution Customer Support at Cision. She operates in both Boston and Cleveland, overseeing the customer support team. Her role involves enhancing the customer experience by implementing effective support strategies and ensuring the voice of the customer is represented in process improvement projects.
Previous Experience at Natural Health Magazine
From 2000 to 2003, Carrie Estefani worked as a Marketplace Sales Representative at Natural Health Magazine in the Greater Boston Area. During this period, she honed her skills in business-to-business sales, successfully managing accounts and prospects. Her responsibilities included consultative sales across more than 500 client accounts, establishing her expertise in customer relations.
Educational Background
Carrie Estefani completed her BA in Communications from the University of Connecticut, attending the institution from 1996 to 1999. Prior to this, she attended Keene State College for one year from 1995 to 1996. She finished her high school education at St. Bernard High School, where she studied from 1991 to 1995.
Professional Experience and Skills
With over 20 years of professional experience, Carrie Estefani has specialized in customer service. She has a proven track record in coaching and training staff to improve their customer service skills. Her expertise includes turning upset customers into satisfied ones and representing the consumer’s voice in various process improvements.