Dorian Brooks
About Dorian Brooks
Dorian Brooks is an Implementation Specialist at Cision in the Greater Chicago Area, with a background in customer service and marketing roles at Groupon and other organizations.
Current Role at Cision
Dorian Brooks is currently working as an Implementation Specialist at Cision in the Greater Chicago Area. In this role, he delivers product training via teleconference to ensure clients are well-versed in using Cision's products. He also consults with clients to generate detailed monthly, quarterly, or annual reports tailored to their specific needs. Additionally, Dorian plays a key role in securing contract renewals for the Sales department.
Work History at Groupon
Prior to his current role, Dorian Brooks worked at Groupon in various capacities. He served as a Restaurant Account Specialist from 2016 to 2017 in Chicago. Before that, he worked in Getaways Customer Support from 2015 to 2016 and as a Customer Service Representative from 2014 to 2015, all in the Greater Chicago Area. These roles helped develop his customer service skills and industry knowledge.
Early Career Experience
Dorian Brooks began his career with roles that included being a Marketing/Social Media Assistant at SRB Communications LLC. in Washington D.C. Metro Area in 2012, and a Program Assistant at the National Association of Black Journalists in College Park, Maryland, also in 2012. He also gained political experience working as a Fall Fellow/Student Organizer for Obama for America in Kensington, Maryland in 2011, and served at WEAA 88.9 FM as an Associate with Membership and Marketing from 2010 to 2011 in Baltimore, Maryland Area.
Educational Background
Dorian Brooks attended Morgan State University, where he studied Telecommunications with a focus on Public Relations. He achieved a Bachelor's of Science degree after studying there from 2008 to 2012. Prior to his university education, he attended Bowie High School, completing his General Education and earning a High School Diploma from 2003 to 2006.
Client Relationships and Feedback
Dorian Brooks has built lasting relationships with clients across various industries, including education, automotive, food & beverage, and hospitality. His excellent customer service and professionalism have garnered positive feedback from clients such as KWE Partners, University of New Haven, and Truth Initiative. His efforts have been integral to maintaining client satisfaction and support.