Dorian Cudmore
About Dorian Cudmore
Dorian Cudmore is a Product Support Engineer at Cision in Austin, Texas, with a background in customer advocacy and technical support.
Current Role at Cision
Dorian Cudmore is currently serving as a Product Support Engineer at Cision in Austin, Texas, United States. In this role, he utilizes MySQL and Elasticsearch to diagnose and resolve product issues. Dorian is responsible for performing root-cause analysis to enhance product reliability. He translates customer issues into actionable product feature requests and bug reports and handles technical issues through platforms such as Zendesk, Jira, and Slack. He frequently collaborates with the Customer Support Team on technical matters and works with Product Managers to identify potential future product improvements.
Previous Role as Enterprise Customer Advocate at Cision
Before his current position, Dorian Cudmore worked as an Enterprise Customer Advocate at Cision from 2020 to 2021 for 7 months in Austin, Texas, United States. In this capacity, he focused on addressing and resolving customer concerns at an enterprise level. His responsibilities included engaging with enterprise clients to ensure their satisfaction and advocating for their needs within the company.
Experience as Senior Account Architect/Account Architect at Cision
Dorian Cudmore held the role of Senior Account Architect/Account Architect at Cision from 2017 to 2020 for 3 years. Based in Austin, Texas, United States, he was responsible for overseeing account architecture and the development of client solutions. His role involved managing complex projects and ensuring that the technical requirements of clients were met efficiently.
Educational Background
Dorian Cudmore studied at St. Edward's University, where he pursued a Bachelor's Degree in Interactive Games Studies from 2009 to 2014. During his five years at the university, he developed a strong foundation in interactive game design and related technologies, equipping him with the technical skills necessary for his career in product support and technical roles.