Eddie Johnson
About Eddie Johnson
Eddie Johnson is the Director of Dedicated Support at Cision and the Director of Customer Success at Leap in the United States, with over 20 years of experience in the software industry.
Director of Dedicated Support at Cision
Eddie Johnson is currently the Director of Dedicated Support at Cision. In this role, he is responsible for overseeing the dedicated support team and ensuring that clients receive top-level assistance and solutions to their needs. His experience in directing support services spans multiple years, and he focuses on providing high-quality customer service to establish long-term customer relationships.
Director of Customer Success at Leap
Eddie Johnson also serves as the Director of Customer Success at Leap. In this role, he focuses on delivering value-added products and maintaining elite-level support for customers. Eddie's mission is to build and nurture relationships with customers to create enduring partnerships, leveraging his extensive experience in the software industry.
Previous Roles at Cision
Before his current role, Eddie Johnson served as the Director of Development Services at Cision from 2015 to 2020. During his five-year tenure, he played a key role in directing the development services team, focusing on project management, technical support, and customer service excellence. Prior to that, Eddie worked at Vocus, transitioning to Cision, as a Managed Services Manager for eight months in 2014. His diverse background and consistent performance have been pivotal in his career progress at Cision.
Experience at Vocus and Other Companies
Eddie Johnson's career began at Vocus, where he held multiple roles, including Project Manager/Professional Services Consultant from 2003 to 2014 and Managed Services Manager in 2014. He has also worked at Laborlogix as a Sales Engineer in 2003, AC Software as a Technical Writer in 2000, and as a Software Developer/Report Specialist for four years. Additionally, Eddie took on the role of Quality Assurance Software Specialist at AC Software from 1999 to 2000.
Educational Background
Eddie Johnson holds a Bachelor of Science degree from the University of Maryland Baltimore County, which he completed between 2000 and 2002. Prior to this, he attended Anne Arundel Community College from 1998 to 2000. His education laid the foundation for his over 20-year career in the software industry, complemented by his strong technical and project management skills.