Gargi Pal
About Gargi Pal
Gargi Pal is a Client Servicing & Operations professional at Cision in India with over 8.7 years of experience in client relations and operations management.
Title
Gargi Pal holds the title of Client Servicing & Operations at Cision, where she oversees multiple aspects of client service and operations in India.
Current Role at Cision
Gargi Pal manages quality checks and the distribution of all client orders to ensure high service standards at Cision. She monitors the progression of orders at various stages, including processing, distribution, and editorial fulfillment. Her responsibilities include maintaining quality standards and timelines to meet team targets and objectives.
Previous Roles in Client Engagement and Operations
Gargi Pal has substantial experience in client engagement and operations. She served The Executive Centre in Bangalore in various roles: Client Engagement Manager – Operations (2019-2021), Senior Engagement Associate – Operations (2018-2019), and Client Relations Associate – Operations (2016-2017). Additionally, she has a background in business relations from her time at AUTHENTIC WAVEFZ BUSINESS SOLUTIONS PRIVATE LIMITED and Mani Group.
Education and Expertise
Gargi Pal pursued Swedish Language at Medborgarskolan, Sweden (2014-2015). She completed her Post Graduation in Public Relations, Advertising, and Applied Communication at Bharatiya Vidya Bhavan's (2008-2009). She also holds a Bachelor of Arts (B.A.) in English Honours from South City College (2005-2008).
Skills and Responsibilities
Gargi Pal possesses various skills including vendor management, inventory management, facility and team management, and excellent interpersonal skills. She proactively addresses client queries, seeks upsell and cross-sell opportunities to drive revenue, and provides support to local operations for maximizing profitability and productivity. Additionally, she liaises with internal departments and external clients and suppliers to ensure accurate and timely service delivery.
Background in Marketing and Public Relations
Gargi Pal has a background in marketing and public relations, highlighted by her stint as a Marketing PR Management Trainee at The George Telegraph Training Institute in 2009. Her education and hands-on experience have sharpened her ability to maintain excellent business relationships and provide quality client service.