Jessica Havenga
About Jessica Havenga
Jessica Havenga is the Manager of Customer Content Services at Cision, with a background in psychology and English, and over 8 years of experience at the company.
Current Role at Cision
Jessica Havenga is currently serving as the Manager of Customer Content Services at Cision. In this role, she oversees the team's efforts to manage and enhance customer content. Her transition to this managerial position comes after a seven-year tenure as a Senior Customer Content Specialist, illustrating her enduring commitment and expertise in the field of customer content services.
Professional Background
Jessica Havenga has a diverse professional background that spans multiple industries and roles. She began her career working as a Customer Service Associate at the University of New Mexico Bookstore, a position she held for three years. She then transitioned to the role of Editorial Intern at Scribendi Literary Magazine. In the legal field, she worked as a Legal Assistant at Vigil Law Firm for 11 months. In 2015, she joined Cision as a Senior Customer Content Specialist and worked in this role for seven years in Albuquerque, New Mexico before being promoted to her current managerial position.
Educational Background
Jessica Havenga holds a diverse educational background. She attended The University of New Mexico from 2010 to 2014, where she studied Psychology and English, earning a Bachelor of Arts (B.A.) degree. She furthered her education by studying Psychology at the University of Exeter in 2013 for 11 months. These academic experiences have provided her with a broad understanding of human behavior and communication, which she effectively applies in her professional roles.
Experience in Customer Service and Editorial Roles
Jessica Havenga has substantial experience in customer service and editorial roles. She worked as a Customer Service Associate at the University of New Mexico Bookstore for three years, where she gained experience in customer interaction and assistance. Additionally, she served as an Editorial Intern at Scribendi Literary Magazine, providing her with valuable insights into the editorial and publishing industry. These roles have equipped her with a well-rounded skill set that she now brings to her managerial position at Cision.
Transition from Legal to Media and Communications
Jessica Havenga made a significant career transition from the legal field to the media and communications industry. After working as a Legal Assistant at Vigil Law Firm for 11 months, she moved to Cision, where she has continued to grow and excel in her career in customer content services. This transition highlights her adaptability and capability to shift between different professional environments and industries.