Joe Souza
About Joe Souza
Joe Souza is a Customer Success Manager - Level 2 at Cision in the United States, with extensive experience in client services and logistics management.
Current Role at Cision
Joe Souza is currently employed at Cision as a Customer Success Manager - Level 2 in the United States. In this role, he oversees customer relations and works to ensure customer satisfaction and success with Cision's services. His responsibilities include managing customer accounts, addressing concerns, and implementing strategies to enhance customer experience.
Previous Experience at Cision
Before his current role, Joe Souza served as a Senior Support Analyst at Cision from 2012 to 2024. During his 12-year tenure in Aiken, South Carolina, he tackled various support issues and provided high-level technical assistance to clients, contributing to the company's supportive structure.
Past Roles at Cymfony and AMR Research
Joe held significant positions at Cymfony and AMR Research prior to joining Cision. He was a Senior Client Services Manager at Cymfony from 2010 to 2012 and received the 'Employee of the Year' award for his exceptional client service. At AMR Research, Joe held multiple roles including Director of Client Services, Senior Client Service Manager, and Senior Research Analyst from 2003 to 2009. Notably, he played a pivotal role in a major merger, ensuring the smooth integration of client services.
Early Career at Good Humor - Breyers Ice Cream and Kraft General Foods
Joe's early career includes diverse roles at Good Humor - Breyers Ice Cream and Kraft General Foods. At Good Humor - Breyers Ice Cream, he progressed through roles such as Plant Logistics Manager, Senior Logistics Planning Manager, and Logistics Planning Manager from 1994 to 2003. At Kraft General Foods, Joe served as Customer Service & Logistics Manager, Production Supervisor, and Transportation Supervisor from 1988 to 1994. These roles provided him with a strong foundation in logistics and customer service.
Educational Background and Professional Certifications
Joe Souza holds a Bachelor of Science in Business from the University of Rhode Island, where he studied from 1980 to 1984. In addition to his academic qualifications, he is certified in Lean Six Sigma, which has aided him in driving various process improvement initiatives throughout his career. This certification reflects his commitment to efficiency and excellence in his professional endeavors.