Jonathan Gould
About Jonathan Gould
Jonathan Gould is a Senior Client Trainer at Cision with over a decade of experience in training, specializing in SaaS.
Current Position at Cision
Jonathan Gould occupies the role of Senior Client Trainer at Cision. He designs and delivers training programs tailored specifically for Cision's Premium clients. His responsibilities include mentoring and training other members of the Cision UK training team. He provides diverse training formats such as instructor-led classroom sessions, drop-in clinics, and virtual training to end-users, ensuring that all training materials are up-to-date and aligned with current product capabilities.
Previous Experience at Cision
Before becoming a Senior Client Trainer, Jonathan Gould worked at Cision as a Group Customer Trainer from 2009 to 2016. This seven-year tenure allowed him to develop a deep understanding of Cision’s software products and services, establishing himself as a subject matter expert. His focus was on defining, creating, and implementing the company’s product training programs.
Early Career
Jonathan Gould’s early career includes roles such as Project Manager & DVD Author at V-Media from 2007 to 2009 and English Teacher at Regent Language Training in 2006. At V-Media, he spent two years managing projects and authoring DVDs, while his six-month teaching stint honed his skills in delivering training and educational content.
Specialization in SaaS Training
With over a decade of experience in training, Jonathan Gould specializes in Software as a Service (SaaS). He is skilled in delivering both face-to-face and remote training through screen-share software. His training sessions are crafted to be both engaging and effective, with the goal of enhancing the user experience and proficiency with Cision’s software products.
Contributions to Training Materials and E-Learning
Jonathan Gould is instrumental in developing and maintaining e-learning courses, web-based tutorials, and self-help materials at Cision. He collaborates with internal teams to ensure that all training content aligns with the latest product and service capabilities. Additionally, he plays a pivotal role in communicating end-user feedback and requirements back to product development teams for continuous improvement.