Katey Hector
About Katey Hector
Katey Hector is a Customer Success Manager at Cision with over 10 years of experience in customer service, specializing in building trust and lasting relationships.
Current Role at Cision
Katey Hector is currently serving as a Customer Success Manager at Cision. In this role, she focuses on ensuring that customers maximize the value of Cision's products and services. She is dedicated to turning customer challenges into successes through best-in-class service and support.
Previous Positions at Cision
Katey Hector has held multiple positions at Cision. From 2019 to 2022, she worked as an Enterprise Customer Advocate, helping large-scale clients navigate complex issues. Prior to that, she was a Premier Customer Support Coordinator from 2017 to 2019. Her initial role at Cision was as a MidMarket Customer Support Coordinator in 2017 for seven months, stationed in Beltsville, MD.
Experience at University of Maryland
Before joining Cision, Katey Hector worked at the University of Maryland, College Park. Between 2013 and 2017, she served as an Instructional Facilities Assistant. Her earlier role at the university was as a Classroom Support Technician from 2010 to 2013. Her responsibilities included maintaining classroom technology and ensuring smooth operations for instructional activities.
Education from University of Maryland
Katey Hector holds a Bachelor's Degree from the University of Maryland, College Park. She studied Art History along with English Language and Literature, General. This academic background has contributed to her well-rounded approach in customer service roles.
Skills and Expertise in Customer Service
With over 10 years of experience in customer service, Katey Hector specializes in building trust and lasting relationships with clients. She is an expert in problem-solving and excels at handling complex customer interactions. Her passion lies in helping customers achieve success, ensuring they gain the most from the products and services they use.