Kelly Virdee
About Kelly Virdee
Kelly Virdee is the Head of Customer Support AMER at Cision, with over a decade of experience in customer support and client services.
Title at Cision
Kelly Virdee holds the position of Head of Customer Support AMER at Cision. Transitioning into this role in November 2023, she is responsible for overseeing customer support operations across the Americas. Her role involves managing customer support teams, ensuring the highest standards of client service, and addressing any issues that arise within the region.
Experience in Customer Support
Kelly Virdee has accumulated over a decade of experience in customer support and client services. She has evolved from initial roles to senior leadership positions within the field. Her career began as a Client Service Executive at Gorkana, which later integrated into Cision, providing her with a strong foundation in customer relations.
Previous Roles at Cision
Before her current role, Kelly Virdee served in various capacities at Cision. Notably, she was the Head of Customer Support UK & DACH from 2021 to 2023, and Head of Customer Success Community, EMEIA for 5 months in 2021-2022. She also worked as the Customer Success Team Leader for 8 months in 2020-2021 and spent 5 years as a Senior Client Service Executive from 2015 to 2020. These roles have equipped her with comprehensive experience in managing customer support teams across different regions.
Leadership in Customer Success
Kelly Virdee has held key leadership roles within Cision, managing diverse aspects of customer support and success. She was instrumental as the Head of Customer Success Community, EMEIA, where she focused on building and leading community-driven customer success initiatives. Her leadership experience extends across multiple regions, strengthening her ability to handle complex customer service demands.
Career Beginnings at Gorkana
Starting her career at Gorkana, Kelly Virdee worked as a Client Service Executive from 2012 to 2015. During her tenure, she gained critical experience in client services which paved the way for her future roles at Cision. Her work at Gorkana laid the groundwork for a trajectory marked by increased responsibilities and leadership positions.