Kyla Williams
About Kyla Williams
Kyla Williams is the Technical Support Manager, CX Americas at Cision, based in the Austin, Texas Metropolitan Area, with a background in psychology and business from The University of Texas at Austin.
Title and Current Role
Kyla Williams is the Technical Support Manager for CX Americas at Cision, located in the Austin, Texas Metropolitan Area. In this role, she focuses on enhancing customer experiences and managing technical support operations across the Americas.
Previous Positions at Cision
Prior to her current role, Kyla worked in various capacities at Cision. In 2021, she served as an Enterprise Client Relations Manager for six months. Before that, she held the position of Technical Account Architect, Major Accounts, from 2019 to 2021, where she focused on technical account management for major clients.
Early Career Roles
Kyla began her career with roles such as a Curatorial and Archives Intern at Mexic-Arte Museum and as a Scheduling Coordinator and Student Ambassador at The University of Texas at Austin Visitor Center. She also worked as an Orientation Advisor and UTalk Caller for Ruffalo Noel Levitz during her early career.
Education and Expertise
Kyla Williams holds a Bachelor of Arts in Psychology from The University of Texas at Austin. She also completed the Business Foundations Program and the Bridging Disciplines Program in Media, Culture, and Identities. Additionally, she earned a minor in Cultural Anthropology, all from the same institution.
Project Management and Customer Experience
Kyla has developed a data-centered approach to enhance customer-centered product experiences at Cision. Known for her ability to implement scalable processes, she has significantly improved team performance and efficiency. Her expertise includes cross-departmental collaboration, project prioritization, and delegation.