Lucy Illidge
About Lucy Illidge
Lucy Illidge is the Global Director of CX Enablement at Cision, with a diverse background in customer success, strategy, and business development across various companies in London and Geneva.
Current Position
Lucy Illidge currently holds the position of Global Director CX - Enablement at Cision. Located in London, she leads initiatives to improve customer experience on a global scale. Her role involves strategic planning and execution to enhance customer engagement and satisfaction.
Previous Roles at Cision
Before becoming Global Director CX - Enablement, Lucy Illidge served as Head of CX Operations & Strategy EMEIA at Cision from 2021 to 2023. In this role, she managed customer experience operations for Europe, the Middle East, India, and Africa, implementing strategies to improve customer service and streamline operations.
Career Path and Experience
Lucy Illidge's career includes a series of strategic roles aimed at enhancing customer success and business development. She was Head of Customer Success Operations at GoCardless in 2021 and a Go-To-Market Project Manager at Crane Venture Partners in 2020. Her experience also spans commercial strategy roles at Founders Factory and Kyte from 2019 to 2020, and managing partnerships at CommuterClub from 2018 to 2019. Additionally, she gained experience in business development at Pulsar Platform and account management at Softcat plc.
Educational Background
Lucy Illidge studied Geography at The University of Manchester, earning a BSc (Hons). She furthered her education at UCL, specializing in the Anthropology of Social Media. Her early education was completed at Loreto Grammar School for Girls.
Strategic and Operational Roles
Lucy Illidge's work history is marked by roles that merge strategy with operations. At the International Air Transport Association (IATA), she was involved in the 'Batch 0' Accelerate program for six months in Geneva. She also played a significant role as Billion Journey Project Accelerator at The Go-Ahead Group plc in 2018 and served as a strategist for Kyte where she was instrumental in driving the company's growth and development.