Marcos Medina
About Marcos Medina
Marcos Medina is a Client Success Manager at MultiVu and a Project Manager at PR Newswire, with a strong background in client relationship building and project management.
Current Roles at Cision and PR Newswire
Marcos Medina currently holds the positions of Client Success Manager at MultiVu, a division of Cision, and Project Manager, Online Services, at PR Newswire. In these roles, he focuses on optimizing client satisfaction and managing online services projects. His work includes integrating client feedback mechanisms and developing streamlined processes to enhance overall client experience.
Previous Experience at PR Newswire
Before his current roles, Marcos Medina spent significant time at PR Newswire in various capacities. From 2011 to 2016, he served as a Product Specialist in Media Intelligence in Albuquerque, New Mexico. Prior to that, from 2008 to 2011, he was a Customer Content Specialist and Team Lead. His responsibilities spanned client interaction and content management.
Early Career and International Experience
Marcos Medina's early career includes a stint at Virgin Mobile USA as a Bilingual Advisor from 2006 to 2007. Additionally, he participated in the International Study, Travel, & Work Program at BUNAC from 2005 to 2006, based in London, England. These roles provided a foundational understanding of customer service and international business environments.
Educational Background
Marcos Medina studied at The University of Sheffield, where he completed an International Exchange Program in International Business from 2004 to 2005. He also holds a Bachelor’s Degree in Business & Communications from The University of New Mexico, obtained over a five-year period from 2002 to 2007.
Contributions to Client Success at MultiVu
In his role at MultiVu, Marcos Medina has been instrumental in enhancing client satisfaction through the development of streamlined processes. He created a comprehensive client onboarding program that significantly reduced the time to value for new clients. He also contributed to the development of training materials for new hires, focusing on best practices in client success.