Maria Cruz
About Maria Cruz
Maria Cruz is a Client Success Manager at Cision with a background in customer support and hospitality, specializing in customer success and account management.
Current Position at Cision
Maria Cruz serves as the Client Success Manager at Cision. In this role, she acts as a trusted advisor and advocate for 50-70 clients. She helps clients achieve their goals through customized inbound strategic plans. Her responsibilities include conducting regular strategy calls to assist clients in maximizing their investment in the Cision platform.
Previous Experience at Cision
Before becoming a Client Success Manager, Maria Cruz worked as a Customer Support Specialist at Cision from 2020 to 2022. During her two years in this position, she honed her skills in customer support and account management, applying techniques like Boolean search to enhance service.
Experience at Groupon
Maria Cruz worked at Groupon in various roles, including a Customer Resolution Specialist from 2019 to 2020 and a Bilingual Digital Customer Service Representative from 2018 to 2019. Her time at Groupon allowed her to develop strong communication skills and problem-solving abilities in customer service.
Role at Hilton
Maria Cruz served as a Guest Service Agent at Hilton in 2018 for 9 months. In this position, she gained valuable experience in the hospitality industry, particularly within the Food & Beverage sector. Her role involved delivering high-quality guest services and resolving customer issues effectively.
Education and Academic Background
Maria Cruz studied Accounting and Business/Management at City Colleges of Chicago-Harold Washington College from 2012 to 2014. Her academic background provides her with a solid foundation in business principles, essential for her various professional roles.
Skills in Customer Success Management
Maria Cruz utilizes ChurnZero to manage customer success and reduce churn effectively. She leverages her expertise in customer support and Boolean search techniques to enhance client satisfaction and maintain robust client relationships.