Martha Y.
About Martha Y.
Martha Y. is a Client Success Manager at Cision in the United States, with a background in customer support, sales, and administration.
Current Role at Cision
Martha Y. serves as a Client Success Manager at Cision in the United States. She is responsible for managing client relationships and ensuring their satisfaction with Cision's services. Her role emphasizes customer retention and success, providing valuable support and insights to clients to maximize their experience with the company's products.
Previous Experience at Cision
Before her promotion to Client Success Manager, Martha Y. was a Customer Support Specialist at Cision from 2021 to 2022 in Austin, Texas. In this role, she provided frontline assistance to customers, addressing their questions and concerns, and helping them navigate Cision's platform. Her experience in this position equipped her with a deep understanding of customer needs and the operational facets of the company.
Professional Background in Fulfillment and Sales
Martha Y. has a background in fulfillment and sales support from her previous roles before joining Cision. She worked as a Fulfillment Coordinator at YETI from 2020 to 2021, where she managed order fulfillment processes, ensuring timely and accurate delivery of products. Prior to YETI, she was involved in sales support at Apple for 10 months from 2019 to 2020, enhancing customer service and assisting with sales operations in Austin, Texas.
Educational Background
Martha Y. holds a Bachelor of Business Administration (BBA) in Marketing from The University of Texas Rio Grande Valley, where she studied from 2014 to 2018. Her formal education has provided her with a foundational understanding of marketing principles and business administration, which she has applied in her professional roles.
Early Career and Tutoring Roles
Early in her career, Martha Y. gained experience in educational and administrative roles. She served as an English Tutor for the Linked2Success Program at The University of Texas Rio Grande Valley from 2014 to 2015, helping students improve their English skills. Additionally, she held an administrative role at A+ Markem from 2011 to 2013, managing various tasks for the tutoring company in Brownsville, Texas.