Michael Simon
About Michael Simon
Michael Simon is the Sr. Director of IT Service Management at Cision, with extensive experience in IT leadership roles across various companies.
Title and Current Role
Michael Simon holds the position of Senior Director of IT Service Management at Cision. He operates out of Wake Forest, North Carolina, United States, and works remotely. His responsibilities include overseeing a range of IT service management processes and ensuring the efficiency and effectiveness of global IT operations.
Previous Experience
Michael Simon has amassed extensive experience in IT leadership roles at various prominent organizations. His career includes serving as Vice President of Global Technology End User Services at A+E Networks from 2015 to 2017, and as Vice President of End User Computing and Client Services at CBS Corporation for five months in 2015. He also held the role of Director of Workplace Services - AMERS (East) & Canada at Thomson Reuters from 2011 to 2015. Prior to that, he was Principal IT Architect at Mercer from 2006 to 2011 and Director of IT at ORC Worldwide Inc., later acquired by Mercer, from 2006 to 2010. Earlier in his career, he worked as Assistant Director of Enterprise Systems Management at Ernst & Young for nine months and as Director of Technical Operations at SITA from 2001 to 2005. He began his career with a 13-year tenure as Assistant Director at Greater Orlando Aviation Authority.
Education and Expertise
Michael Simon earned a Bachelor of Science (BS) degree from Embry-Riddle Aeronautical University. His expertise lies in IT service management, with a proven track record in leading and optimizing IT operations. He has a solid grounding in IT architecture, enterprise systems management, and global technology services.
Key Initiatives and Implementations at Cision
At Cision, Michael Simon has led several significant initiatives. He implemented GDPR compliance, ensuring adherence to crucial data protection regulations. Additionally, he restructured the Global Service Desk operations, which enhanced reporting and metrics. Simon introduced offshore 24x7 call support, improving global IT support availability. He also optimized IT service management processes through the implementation, enhancement, and support of ServiceNow. Moreover, Simon was responsible for driving ITIL Major Incident and Problem Management processes and procedures. He ensured compliance with the Sarbanes-Oxley Act by implementing SOX General IT Controls (GITC).