Mohamed Ala Chafik
About Mohamed Ala Chafik
Mohamed Ala Chafik is a Bilingual Implementation Consultant at Cision in Toronto, Ontario, Canada, with extensive experience in client management and marketing roles across various industries.
Current Role at Cision
Mohamed Ala Chafik currently holds the position of Bilingual Implementation Consultant at Cision in Toronto, Ontario, Canada. In this role, he develops and programs Boolean searches to create customizable dashboards for clients' PR and marketing initiatives. He manages a monthly portfolio of 10-15 new clients from diverse industries, creating and implementing customized training plans to ensure successful long-term partnerships. Mohamed advocates for clients' needs to product teams and collaborates with Account Managers and sales teams to manage the client experience and handoff process.
Previous Positions at Cision
Before becoming a Bilingual Implementation Consultant at Cision, Mohamed Ala Chafik worked briefly as a Bilingual Client Onboarding Specialist in 2021. Although the duration was short, his role focused on the onboarding processes, handling a bilingual portfolio of clients across North America to ensure effective communication and service delivery.
Experience at DoorDash
In 2021, Mohamed Ala Chafik served as a Customer Success Manager at DoorDash in Montreal, Quebec, Canada, for 2 months. During his tenure, he was responsible for ensuring client satisfaction and successful service delivery, reinforcing the importance of customer success in a competitive market.
Roles at SSENSE
At SSENSE, Mohamed Ala Chafik worked in two significant roles. From 2020 to 2021, he occupied the position of Bilingual CX Cyber Security Agent for 2 months, focusing on customer experience and security. Prior to this, he worked for 7 months in 2020 as a Bilingual Customer Experience Agent, addressing customer queries and enhancing the overall customer service experience.
Educational Background
Mohamed Ala Chafik has a robust educational background, including a Master of Science (MSc) in Marketing Management with a double minor in Human Resources and International Project Management from École des sciences de la gestion (ESG UQAM), completed between 2019 and 2021. Additionally, he achieved a Digital Learning Program and Augmented Marketing Program at MediaSchool Executive Education in 2019. He also holds a Master of Arts in Business and Management, specialized in Marketing and Business Development, from Ecole Nationale de Commerce et de Gestion d'Oujda, completed from 2013 to 2018. Mohamed completed his high school education at Omar Ibn Abd Alaziz Highschool, focusing on mathematics.