Nikita Lero, Cspo
About Nikita Lero, Cspo
Nikita Lero is a Senior Client Experience Specialist at Cision in Chicago, Illinois, with extensive experience in client relations and public relations.
Title and Current Role
Nikita Lero holds the title of Senior Client Experience Specialist at Cision. In this role, she is based in Chicago, Illinois, United States. Her responsibilities primarily include enhancing client experiences, onboarding, and providing consultation services.
Previous Professional Experience at Cision
Nikita Lero's career at Cision began in Cleveland, Ohio. She first joined the company as an Associate Client Experience Specialist in 2014 and held the position for a year before being promoted to Client Experience Specialist in 2015. During this period, she served in this role for two years until 2017.
Other Work Experience
Before her tenure at Cision, Nikita Lero held various positions, including Customer Service Representative at Jo-Ann Stores, Inc. from 2013 to 2014 in Hudson. She also served as VP of Public Relations/Social Media at Akron PRSSA Chapter for seven months in 2012 and worked as a Marketing Student Assistant at The University of Akron for eight months in 2012.
Education and Academic Background
Nikita Lero studied Public Relations/Image Management at The University of Akron, where she earned her Bachelor's Degree. Her academic journey at the university spanned from 2008 to 2012.
Notable Projects and Achievements at Cision
Nikita Lero has been instrumental in various high-impact projects at Cision. She helped build a verification portal prototype with the product and development team, which now serves as the foundation for a new platform. She also managed a cross-team internal employee resource group focused on engagement and mental health, resulting in an 18% increase in event participation. Additionally, she played a crucial role in developing an overseas admin team that now handles over 27,000 cases annually.
Impact on Client Relations and Internal Efficiency
Lero has successfully assisted an average of 32 clients a day, contributing to over $570,000 in add-on revenues. She has also trained six new team hires, several of whom have been promoted to senior roles. Her work in implementing over 75 established procedures through thorough research and analysis has significantly increased system security and team efficiency.