Rebecca Charalambous
About Rebecca Charalambous
Rebecca Charalambous is a Customer Success Manager at Cision in London, with a background in account management and service quality management.
Title
Rebecca Charalambous is currently serving as the Customer Success Manager at Cision in London, England, United Kingdom. She has extensive experience in client management, with a focus on optimizing customer relationships and driving business value.
Career at Cision
As a Customer Success Manager at Cision, Rebecca Charalambous has directed efforts towards implementing process improvements tailored to the business needs of global clients. Additionally, she has developed comprehensive Customer Success Plans that delineate customer goals, objectives, key challenges, and milestones. Her role also includes proactively identifying opportunities for upsells, expansions, and upgrades within her portfolio.
Previous Roles
Rebecca Charalambous' career path includes serving as an Account Manager EMEA at VisaHQ from 2019 to 2020, Corporate Account Support at CIBT from 2010 to 2018, and Service Quality Manager at RBS from 2005 to 2010. These roles were all based in London, England, United Kingdom, contributing to her extensive experience in client management and service quality.
Education and Expertise
Rebecca Charalambous studied at Lambeth College, where she pursued Fashion/Apparel Design and achieved a Bachelor of Technology (BTech) from 2012 to 2014. Her diverse educational background adds a unique perspective to her professional skills in customer success management.
Skills and Competencies
Rebecca Charalambous possesses exceptional relationship-building skills and is noted for her confident communication, negotiation, and decision-making abilities. She excels at converting customer relationships into advocacy and has a strong focus on meeting the business needs of clients through strategic process improvements.