Shakti Bajaj
About Shakti Bajaj
Shakti Bajaj is a Global Service Desk Analyst (French Resource) at Cision in Gurgaon, India, with a background in technical support and project management.
Current Role at Cision
Shakti Bajaj currently holds the position of Global Service Desk Analyst (French Resource) at Cision, based in Gurgaon, India. In this role, he is responsible for providing extensive support with OKTA, managing Active Directory user, group, and computer objects/permissions, and handling mailbox and distribution list management. Additionally, he plays a crucial role in tracking messages in O365 and opening AT&T tickets for network-voice related issues. He also creates and sends notifications region-wise for Windows Update Patch push, outages, and downtimes.
Previous Experience at Accenture
Before joining Cision, Shakti Bajaj worked at Accenture as a Senior Analyst in Software Application Technical Support (French Resource) from 2018 to 2019 in the Kolkata Area, India. During his 11-month tenure, he provided vital technical support services, leveraging his French language skills to aid in process improvement and customer satisfaction.
Technical Manager at Webdyn
From 2016 to 2018, Shakti Bajaj served as a Technical Manager at Webdyn, based in the New Delhi Area, India. In this role, he was responsible for overseeing various technical projects and managing internal teams. His expertise in technical management helped streamline operations and enhance the efficiency of project execution.
Educational Background
Shakti Bajaj completed his Master's Degree in Control Systems from Polytech'Nantes between 2013 and 2015. Prior to this, he earned his Bachelor's Degree in Electrical Engineering from BK Birla Institute of Engineering & Technology, which he attended from 2009 to 2013. His strong educational background has provided him with a deep understanding of control systems and electrical engineering, which he applies in his professional roles.
International Work Experience
Shakti Bajaj has gained substantial international work experience throughout his career. Notably, he worked as a Project Engineer at Schneider Electric in Saumur, France for seven months in 2015. Additionally, his experience includes roles at SPAR International as Sales Staff and at Domino's Ireland as an Assistant Manager in Dublin, Ireland. These international positions have contributed to his global perspective and ability to adapt to different work environments and cultures.