Sucharita S.
About Sucharita S.
Sucharita S. is a CS Admin Manager at Cision in Bangalore, India, with extensive experience in customer service operations in the PR, Communication, and E-Commerce sectors.
Current Role at Cision
Currently working as the CS Admin Manager at Cision in Bangalore Urban, Karnataka, India. In this role, sucharita oversees a team providing technical support, including Online Member Center support, billing support, and data change requests. She works closely with the Senior Manager of CCS Support to maintain an organized case tracking report and strives to exceed service levels. Known for her ability to reprioritize workload to ensure SLAs are met, she actively seeks opportunities to improve team processes.
Previous Experience at Amazon
Worked at Amazon as Operations Team Manager from 2019 to 2021 in Pune, Maharashtra, India. Recognized for exceptional performance, she was declared the top scorer in the Manager Connection Score for two consecutive quarters. In her role, she focused on improving processes and achieving team targets and objectives. She developed successful internal partnerships with departments such as Finance, Technology, Sales, and Product to support customer needs effectively.
Educational Background
Studied at Pune Institute of Business Management, where she completed a Post Graduate Diploma in Management, specializing in Marketing/Marketing Management. Additionally, she holds a Bachelor's degree in Mathematics and Computer Science, Physics from the University of Calcutta. She completed her secondary education at Kalyani Central Model School and B D Memorial Institute, achieving AISSE’09 and AISSCE ‘07 certifications respectively.
Technical Expertise
Possesses a comprehensive understanding of various CRM systems, including Salesforce, Oracle NetSuite, Siebel System, and CS Central (Amazon). Her work involves managing customer service operations in the PR and Communication and E-Commerce sectors, showcasing a strong ability to meet and exceed service level agreements (SLAs). She leverages organizational skills to prioritize assignments and delegate tasks to staff effectively.
Internship Experience
Gained diverse internship experience in various roles across different companies. Worked as a Channel Sales Intern at OPPO in Kolkata, West Bengal, for one month in 2018 and as a Human Resources Intern at DCB Bank in Chhattisgarh, India, from 2017 to 2018 for one month. Previously served as an Associate at BT in Kolkata, West Bengal, from 2016 to 2017 for eleven months.