Theo Karakasidis
About Theo Karakasidis
Theo Karakasidis is an Application Support Analyst at Cision in London, with extensive experience in IT support and application management.
Company
Theo Karakasidis is currently employed at Cision as an Application Support Analyst. The company is based in Canary Wharf, London. Cision provides media monitoring and analysis services to help organizations manage their public relations and communications.
Title
Theo Karakasidis holds the title of Application Support Analyst at Cision. In this role, he is responsible for supporting various applications, ensuring system stability, and resolving any technical issues that arise.
Professional Experience
Theo Karakasidis has a comprehensive background in IT support, holding various roles over the past years. He served as the Global Service Desk team leader at PR Newswire from 2015 to 2017 in Southwark, London. Prior to this, he worked at Informa as Global Application and End User Support from 2013 to 2015 in Old Street, City, London. From 2011 to 2013, he was an End User Support Specialist at the Fashion Retail Academy in West End, London. He also gained experience as a 1st and 2nd line IT Support Analyst at Hackett Group UK, where he worked from 2009 to 2011 in Shade Thames, London Bridge.
Education and Certifications
Theo Karakasidis studied at The Open University, achieving a Bachelor of Applied Science (BASc) in Psychology from 2006 to 2010. Additionally, he studied Cisco Networking (CCNA), attaining a Postgraduate certification from 2011 to 2012. He is also certified in the ITIL framework, which is pivotal for managing high-priority incidents.
Technical Skills and Tools
Theo Karakasidis is adept in using OKTA for authentication administration and JIRA for logging and escalating tickets to DevOps teams. He is proficient in remote support tools such as Team Viewer and RDS. His expertise extends to database administration, including creation and updates of feeds, and network monitoring using Nagios. He is also involved in IT provisioning, procurement, and invoicing processes.