Cyara
Cyara offers an AI-powered Customer Experience (CX) Assurance Platform with a comprehensive range of products and services designed to enhance customer interactions and system performance.
Services
Cyara offers a comprehensive range of services to assist organizations in optimizing their customer experience strategies. Their services include Cyara Academy, which provides training and educational resources, Consulting services for technology and strategy planning, Customer Success for ongoing engagement, Expert Services for specialized project needs, and Support to ensure seamless platform usage.
Products
Cyara features a wide array of products designed to enhance customer experience assurance. Key offerings include Botium for chatbot testing, CentraCX for customer feedback analysis, Cloud Migration Assurance, Cruncher for load and performance testing, Number Trust for phone number validation, Pulse for real-time CX interaction monitoring, ResolveAX for agent environment monitoring, testRTC for WebRTC testing, Toll-Free Fast Check, Velocity for functional and regression testing, and Voice Assure for global phone number testing.
Solutions
Cyara provides solutions across several domains including IVR Testing for interactive voice response systems, Omnichannel Testing to ensure consistent performance across various communication channels, Software Testing & Monitoring to validate software functionality, and Voice Quality Testing to assess and improve voice communication quality. These solutions help organizations maintain a high standard of customer service and operational efficiency.
Technology Integrations
Cyara's platform is designed to integrate seamlessly with various technologies, enhancing its utility and flexibility in different IT environments. Supported integrations include popular tools such as Jira for issue tracking, Rally for agile project management, ServiceNow for IT service management, PagerDuty for incident response, and Splunk for data analysis. These integrations help streamline workflows and support continuous improvement efforts.
Features
Cyara's platform comprises several advanced features including automated test case authoring, automated discovery, and omnichannel test scripting. These features are built to support complex testing scenarios and ensure thorough coverage across multiple customer interaction channels. Additionally, the platform supports continuous integration and continuous deployment (CI/CD), aligning with modern DevOps practices to facilitate seamless and frequent software updates.