Dovetail
Dovetail, founded in 2017, provides a platform for qualitative data analysis and feedback tracking, used by companies like Atlassian, Canva, and Okta.
Founding and History
Dovetail was founded in 2017 with the objective of revolutionizing how companies collect and analyze user feedback. Since its inception, the platform has been adopted by major companies such as Atlassian, Canva, and Okta, reflecting its impact and utility in facilitating qualitative data analysis.
Product Offerings
Dovetail offers several cutting-edge products designed to enhance user feedback analysis. One key product, 'Channels,' currently in beta, helps track feedback and uncover trends over time. Another groundbreaking suite of features, termed 'Magic,' includes tools like Magic Summarize, Magic Transcribe, Magic Reels, Magic Highlight, Magic Redact, and Magic Search, focusing on automatic summarization, highlights, and clustering.
Integration Capabilities
Dovetail seamlessly integrates with several popular tools to streamline workflows. These integrations include Slack, Notion, Jira, Confluence, and Zapier. This compatibility enhances the user experience by allowing data to be imported from Google Drive, Zoom, OneDrive, and SharePoint, ensuring a smoother and more efficient data management process.
Enterprise Solutions
For enterprise customers, Dovetail delivers a robust suite of features designed for scalability and security. This includes enterprise-grade functionalities like SSO, SCIM, and custom data retention policies. Additionally, enterprise users benefit from having a dedicated customer success manager to ensure the platform meets their organization’s needs effectively.
Community and Support Resources
Dovetail prides itself on a strong support network, exemplified by its active Slack community with over 8,300 members. The company also offers comprehensive resources such as live demos, blog posts, and an academy focused on best practices to ensure users can maximize the value of their feedback processes.