Drips.com
Drips.com offers an AI-powered Conversations as a Service (CaaS) platform to drive scalable two-way conversations, providing solutions across various industries with a focus on compliance, security, and managed services.
Services
Drips.com provides a range of services aimed at enhancing two-way communication at scale. The company offers a unique platform called Conversations as a Service (CaaS), aiming to drive consumer engagement through AI-powered outreach. Managed services assist clients in discovering, building, designing, running, and improving their campaigns. Integrations with systems such as CRM, contact centers, marketing automation, and lead management systems help streamline client processes. The platform also supports multimedia messaging, including images, audio, video, and file sharing.
Industries Served
Drips.com offers solutions tailored to a variety of industries. These include healthcare payers, healthcare providers, financial services, banking, insurance, and education. By leveraging its AI-powered conversational outreach, the company helps these industries engage with consumers effectively and compliantly. Additionally, the healthcare and financial sectors can utilize the Drips Rules Engine (DRE) for managing compliance-related concerns.
AI-Powered Features
The AI-powered offerings from Drips.com focus on enhancing consumer interactions. Natural language processing allows for human-like conversations, while other features include campaign management and compliance and security. The AI dynamically scrubs potentially sensitive information for data privacy, thereby ensuring compliance with data protection regulations. The Drips Rules Engine (DRE) utilizes a database of rules, regulations, and best practices for compliance management, and the 'Disqualified By Drips' feature handles opt-out requests in a compliant manner.
Managed Services
Drips.com offers a comprehensive managed service approach to support clients in their outreach efforts. The services include discovering needs, building frameworks, designing user engagement strategies, running campaigns, and iterating for improvements. This approach ensures seamless integration and delivery of ongoing enhancements to CaaS campaigns. Managed service users benefit from insights through resources such as blogs, eBooks, case studies, and reports.
Compliance and Security
Drips.com emphasizes compliance and security within its service offerings. The Drips Rules Engine (DRE) is an integral part of the compliance management system. It uses a database of rules and best practices to ensure that engagements adhere to regulatory standards. The platform's AI technology also dynamically scrubs potentially sensitive information to maintain data privacy. Additionally, the platform offers a disaster recovery program to ensure service continuity or easy recovery in lieu of a disaster.