Casey Sylvia
About Casey Sylvia
Casey Sylvia is the VP of Client Operations at Drips, with extensive experience in operations and program management across various companies.
Title
Casey Sylvia currently holds the position of Vice President of Client Operations at Drips. In this role, they focus on ensuring premium experiences for customers from onboarding and throughout their time with the Drips platform.
Company
Casey Sylvia joined Drips in 2021 and operates out of Boston, MA. Drips is known for its AI-powered platform that integrates with various CRM and marketing automation systems. At Drips, Casey plays a significant role in navigating the company and its customers towards success as the company continues to grow rapidly.
Professional Experience
Prior to joining Drips, Casey Sylvia served as Director of Operations at SmartAction from 2018 to 2021 in El Segundo, California. Before that, they worked as a Senior Program Manager at Eze Software from 2013 to 2018 in Boston, Massachusetts. Casey also held the position of Analyst for Economic Public Policy at the Pioneer Institute for Public Policy Research in 2013.
Education and Expertise
Casey Sylvia is an alumnus of Boston College, where they studied Biology within the College of Arts and Sciences Honors Program, graduating with a Bachelor of Arts - BA. Additionally, Casey has educational experience at Universidad San Francisco de Quito, focusing on Spanish Language and Literature. They possess significant expertise in implementing Agile and Six Sigma methodologies to enhance client operations.
Background in Operations and Efficiency
Casey Sylvia has extensive experience leading cross-functional teams aimed at enhancing operational efficiency. They have been instrumental in integrating Drips' AI-powered platform with various CRM and marketing automation systems. Casey’s extensive background in driving operational efficiency at high-growth companies has been pivotal as Drips continues to scale rapidly.