John Z.
About John Z.
John Z. is a Client Success Manager at Drips, with extensive experience in client management and a background in finance from Kent State University.
Title
John Z. is currently serving as the Client Success Manager at Drips, a position he has held since 2023.
Company
John Z. is working at Drips, a company renowned for its AI-powered platform that manages client success through automated, natural language conversations. Drips’ platform has handled over half a billion conversations, integrating with various CRM and marketing automation systems through its open API.
Previous Work Experience
Before his current role, John Z. served as a Team Lead, Client Insight at Drips from 2021 to 2023. Previously, he was an Account Manager at Drips from 2018 to 2021 in Cleveland/Akron, Ohio Area. He also spent 19 years from 1999 to 2018 as an Account Executive at InfoCision Management Corporation in Fairlawn, Ohio.
Education and Expertise
John Z. studied Finance at Kent State University, earning a Bachelor of Business Administration (BBA) degree after five years of study from 1992 to 1997. Prior to that, he attended Canton Mckinley High School from 1989 to 1992.
Client Success Management
In his role at Drips, John Z. has been instrumental in managing the client success process for the company's AI-powered platform. He has been involved in integrating the platform with various CRM and marketing automation systems via its open API and leveraging the company’s proprietary natural language processing model to enhance client engagement strategies.