eBSEG
eBSEG provides end-to-end digital transformation solutions based on its patented CEEP™ platform, recognized for its rapid growth in digital chatbot technology.
Services
eBSEG provides a variety of digital transformation solutions tailored to industry needs. Their offerings include a Digital Banking OmniChannel Solution that integrates mobile, web, tablet, desktop, SMS, and IVR channels. They also have a Digital Insurance OmniChannel Solution for multiple platforms, and a Digital Sales and Onboarding Platform to streamline sales for banking and insurance. Additionally, eBSEG offers a Digital Trading OmniChannel Solution, Digital Messaging Engagement Platform, and a Digital Bot Platform for simulating human conversations within banking and insurance industries.
Products
eBSEG's suite of products is built around their CEEP™ OmniChannel Platform, which consolidates services across various channels such as web, mobile, tablet, ATM, kiosk, and Apple Watch. They also offer a Digital Self Service OmniChannel Solution for Oracle eBusiness Suite, an OmniChannel Branch Queuing Solution featuring a mobile queuing system, and a Digital Bot Platform for banking and insurance. Their product line further includes a Digital Messaging Engagement Platform supporting multiple notification channels and an OmniChannel Customer Assistance Solution.
CEEP™ Platform Patent
eBSEG's CEEP™ platform has received a patent from the United States Patent and Trademark Office (USPTO). This platform is the backbone of their various OmniChannel solutions, providing a unified and comprehensive framework to support operations across different digital channels.
Sector
eBSEG operates in the digital transformation sector, focusing on solutions for banking, insurance, trading, and customer service industries. Their multi-channel platforms aim to streamline operations, enhance customer engagement, and provide comprehensive digital solutions that cater to modern industry needs.
Recognition and Awards
In 2023, eBSEG was recognized as the 'Fastest Growing Digital Chatbot Platform' by the World Economic Magazine. This accolade underscores the company's significant growth and impact in the field of digital chatbot services.