Empyrean
Empyrean offers a comprehensive suite of benefits administration services, leveraging AI-enabled technology for personalized recommendations and maintaining strong security certifications.
Services
Empyrean offers a comprehensive suite of benefits administration services designed to streamline and enhance the benefits management process. Their offerings include eligibility and enrollment management, integrations, service reporting, and vaccine tracking. In addition to these core services, Empyrean provides compliance services covering QMCSO, ACA, COBRA, and Safe Harbor regulations. The company also manages premium payments, retro payroll, verification, direct billing, and COBRA services through their Employer & Broker Service Center.
Products
Empyrean features several specialized products aimed at improving benefits administration and employee engagement. Their Precision Benefits solution harnesses AI-enabled technology to offer personalized benefit recommendations based on individualized health data, ensuring that employees receive the most relevant benefits. The Connect Solution is another key offering, designed to enhance employee engagement through internal communications, productivity tools, and wellbeing initiatives. Additionally, the Benefits Maturity Assessment tool helps organizations evaluate and strengthen their benefits function.
Technology and Innovation
Empyrean integrates advanced AI technology across its service operations to improve customer support and administration efficiency. Their AI capabilities include real-time call reviews, auto-generated call summaries, intelligent listening, and a 24/7 virtual assistant. This technology enables proactive problem-solving and streamlined operations within the Service Center, which also uses integrated discovery and sales processes, requirements and system setup, governance, and platform security as part of the Emplementation™ process.
Corporate Social Responsibility
Empyrean is committed to corporate social responsibility, with a focus on connecting benefits and enriching lives. They actively engage in initiatives that emphasize wellbeing, community connection, and support for their client’s employees. This commitment to social responsibility has been recognized through awards such as the Aetna Workplace Well-being Inspiring Change Award, underscoring Empyrean’s dedication to enhancing workforce well-being.