Envera Health
Envera Health is a patient engagement company that enhances healthcare experiences by providing CRM-driven engagement solutions, advanced call center services, and a robust reminder program, achieving a 96% patient satisfaction rate.
Services
Envera Health offers a comprehensive suite of patient engagement solutions, employing a unique CRM-driven engagement center. Their advanced call center services focus on maximizing operational efficiency and improving access, aiming to enhance the patient experience significantly. The company employs a people-first strategy with dedicated teams of Patient Access Coordinators who are trained to integrate seamlessly with the workflows and values of each client organization.
Patient Engagement Solutions
Envera Health provides a robust reminder program that aims to minimize no-show rates and ensure timely care for patients, thereby improving overall patient outcomes. The company's methods include a mix of people and technology to manage call volumes efficiently, which enhances the healthcare partners' capacity to deliver essential services to patients. This focus on patient engagement is designed to offer a superior healthcare experience.
Operational Efficiency
To achieve operational efficiency, Envera Health implements new client programs every three days, accommodating the pacing needs of various healthcare organizations. Their call center services convert 28% of total general incoming calls to scheduled appointments, reflecting their ability to streamline operational processes. The company handles over 7 million healthcare interactions with patients annually, showcasing their expansive reach and capability to manage large volumes of patient interactions effectively.
Patient Satisfaction
Envera Health achieves a notable 96% patient satisfaction rate, demonstrating their effectiveness in delivering high-quality patient engagement services. This high satisfaction rate is a testament to their tailored approach, where Patient Access Coordinators adopt the specific workflows and values of each healthcare organization, ensuring a patient-centered experience across all touchpoints.