Tramaine Thomas
About Tramaine Thomas
Tramaine Thomas is a Patient Access Specialist with extensive experience in customer service, particularly in Medicare and Marketplace roles. He has worked for Envera Health since 2018 and previously held positions at General Dynamics Information Technology and Bath & Body Works.
Current Role at Envera Health
Tramaine Thomas serves as a Patient Access Specialist at Envera Health, a position held since 2018. In this role, Thomas focuses on facilitating patient access to healthcare services, ensuring that patients receive the necessary support and information. The responsibilities include managing patient inquiries, coordinating appointments, and assisting with insurance verification processes.
Previous Experience at General Dynamics Information Technology
Prior to joining Envera Health, Tramaine Thomas worked at General Dynamics Information Technology from 2013 to 2018. During this five-year tenure, Thomas held the position of Customer Service Representative, where responsibilities included addressing customer inquiries and providing support for various services. Additionally, Thomas served as a Dual CSR for Medicare & Marketplace, gaining specialized knowledge in these areas.
Education and Training
Tramaine Thomas studied at John Tyler Community College, where foundational skills were developed that support a career in customer service and patient access. The education received has contributed to the ability to effectively assist patients and navigate complex healthcare systems.
Customer Service Experience
Tramaine Thomas has extensive experience in customer service, having worked at Bath & Body Works and White Barn from 2008 to 2013. This five-year experience in retail customer service provided valuable skills in communication and customer relations, which are applicable in both healthcare and retail environments.
Expertise in Medicare and Marketplace
Thomas possesses expertise in Medicare and Marketplace customer service roles. This knowledge is critical in assisting patients with understanding their options and navigating the complexities of healthcare coverage, which enhances the patient experience in the healthcare system.