Espressive
Espressive Barista is an AI-based virtual support agent designed to automate the resolution of employee questions and issues, supporting over 100 languages and integrating with multiple backend systems.
Espressive Barista Services
Espressive Barista is an AI-based virtual support agent designed to automate the resolution of employee questions and issues. It integrates with ITSM, iPaaS, RPA, and more to autonomously resolve complex issues. Barista's features, such as Smart Ticketing, Automated Outage Detection, and Agent Assist, aim to improve service desk efficiency. It supports over 100 languages and can handle interactions across 15 departments. Barista can be accessed through various channels, including Microsoft Teams, Slack, email, phone, and web browsers.
Espressive Barista Features
Espressive Barista includes numerous advanced features to enhance its capabilities. The Smart Ticketing feature uses machine learning to classify, assign, and prioritize tickets accurately. The Automated Outage Detection validates the availability of over 2,500 SaaS applications in real-time. The Agent Assist feature integrates with ITSM tools, assisting service desk agents in resolving tickets more efficiently. Barista's Experience Selector combines generative AI and other technologies to choose the best resolution for employee interactions. The Barista Control Center allows for no-code customization and integration with third-party systems.
Espressive Barista Integration and Accessibility
Espressive Barista integrates seamlessly with multiple backend systems and offers a wide range of pre-built integrations and automations through its integration marketplace. Users can access Barista through various channels, such as Microsoft Teams, Slack, email, phone, and web browsers, ensuring flexibility and convenience. Additionally, the Barista LLM Gateway provides safe and responsible access to large language models like ChatGPT, while the Employee Language Cloud is trained on over 4 billion employee phrases, enhancing the system's language processing capabilities.
Espressive Barista Analytics and Optimization
Espressive Barista provides robust analytics tools that offer real-time data and customizable reports. These tools help organizations optimize performance and reduce costs. The analytics help track key metrics and provide insights into system performance and employee interactions, enabling continuous improvement. The Employee Adoption Program utilizes organizational change management principles to ensure high engagement levels, fostering a smooth transition and effective use of Barista's capabilities within organizations.