Joanne Cerna

Joanne Cerna

Global Human Resources Specialist @ Eyeota

About Joanne Cerna

Joanne Cerna is a Global Human Resources Specialist at Eyeota, where she has worked since 2019. She oversees hiring, training, and employee relations across multiple regions and manages HR Information Systems.

Current Role at Eyeota

Joanne Cerna serves as a Global Human Resources Specialist at Eyeota, a position she has held since 2019. In this role, she oversees hiring, training, and dismissal processes across multiple regions, including India, the UK, Australia, Singapore, and the United States. She is part of a two-person team that reports directly to the International HR Manager. Her responsibilities include managing HR Information Systems and acting as the ATS Product Owner for JazzHR. Additionally, she handles employee relations, ensuring healthy interactions within the organization.

Previous Experience in Human Resources

Before joining Eyeota, Joanne Cerna worked as a Recruitment Consultant in Technology at Hydrogen Group from 2017 to 2019 in Singapore. She also held the position of Senior Customer Service Support at JP Morgan Chase & Co from 2014 to 2016 in the Philippines. Her early career included a part-time role as a Customer Sales Representative at Aegis PeopleSupport Philippines Inc. while she was in college, and an internship as a Newspaper Reporter at SunStar Philippines in 2013.

Human Resources Responsibilities

In her current role, Joanne Cerna administers and monitors benefit programs globally, ensuring compliance with local government updates on policies and practices. She provides monthly payroll support focusing on regions such as India, Singapore, Australia, Europe, and the United States. Joanne is also involved in educating employees on company policies, including sexual harassment and social media permissions, and manages employee-related records, including offers, onboarding, offboarding, and bonus/commission letters.

Education and Early Career

Joanne Cerna began her career with a part-time job as a Customer Sales Representative at Aegis PeopleSupport Philippines Inc. while attending college. She gained early experience in journalism as a Newspaper Reporter Intern at SunStar Philippines in 2013. These roles provided her with foundational skills in communication and customer service, which she has built upon throughout her career in human resources.

HR Management and Compliance

Joanne Cerna plays a significant role in overseeing employee compensation and benefits at Eyeota. She maintains compensation databases and conducts annual performance reviews. Additionally, she reviews and approves or modifies HR budgets and creates detailed reports on HR costs. Her work ensures that the organization adheres to compliance standards and effectively manages its human resources.

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