FacetCorp
FacetCorp offers FacetPhone, a versatile VoIP business phone system available both on-premise and as a cloud service, with extensive features including mobile access, call center support, and integration with business applications.
Services
FacetCorp provides a range of telecommunication services centered around their primary product, FacetPhone. Their flagship offering, FacetPhone, is a VoIP business phone system available either as an on-premise solution or as a cloud service. FacetPhone integrates seamlessly with analog lines, PRI, and SIP trunks and offers full mobile access with strong call center support. Additional services include auto-attendant and IVR capabilities, presence management, instant messaging, visual voicemail, and visual call control. FacetPhone also supports multiple ACD queues and features for call management and reporting.
Products
FacetCorp offers several key products tailored for enterprise communication needs. FacetPhone is their central VoIP business phone system, available both on-premise and as a cloud service. Key features of FacetPhone include the integration of a built-in softphone, robust call center support, and a comprehensive mobile app serving as a phone extension with Unified Communications features. Another product, FacetWin, facilitates Windows to UNIX/Linux integration, offering terminal emulation and file and print services. Additionally, FacetTerm is a multiple session manager for UNIX/Linux systems that supports up to 10 simultaneous sessions.
FacetPhone Features
FacetPhone offers a wide array of features designed to meet diverse business communication needs. The system can run on Mac OS X or Linux and provides features such as presence management, instant messaging, visual voicemail, and visual call control. The FacetPhone mobile app extends the system's functionality to users’ mobile devices, incorporating features like status displays, call control, instant messaging, and visual voicemail. The system supports robust call center operations with multiple ACD queues and skills-based routing. Additional functionalities include advanced IVR capabilities, call monitoring, barge-in, and call recording with archiving options.
FacetPhone Cloud Service
FacetPhone's cloud service is priced at $25 per user per month, plus actual phone service charges. This service requires an adequate Internet connection and operates on a month-to-month basis, avoiding long-term contracts. The cloud service provides the same feature-rich experience as the on-premise system, including auto-attendant and IVR capabilities, presence management, and integration with business applications. The flexibility of a cloud service allows businesses to scale their communication infrastructure as needed without committing to extensive hardware investments.
Integration and Compatibility
FacetPhone integrates with various business applications through TAPI, UTAPI, NetTAPI, and a Web CTI interface. These integrations facilitate functionalities like dialing and caller ID lookup directly from business applications. The system's call detail records are stored in a MySQL database, enabling customizable reporting capabilities. Moreover, FacetPhone's compatibility with Mac OS X and Linux systems ensures seamless operation within different IT environments, catering to diverse business needs.