Fair Trade Outsourcing
Fair Trade Outsourcing provides a range of outsourcing solutions across various industries, with a focus on impact sourcing and employee well-being.
Overview of Fair Trade Outsourcing
Fair Trade Outsourcing provides a range of outsourcing solutions including customer support, back-office support, customer acquisition, help desk and IT support, and insurance claim processing. The company is headquartered in Wayne, Pennsylvania, and operates offices and contact centers in McAllen, Texas; Guadalajara, Mexico; Accra, Ghana; Iloilo, Philippines; and Davao, Philippines. Fair Trade Outsourcing stands out in the industry with 120% fewer errors and 20% higher productivity compared to the industry average.
Outsourcing Services Offered by Fair Trade Outsourcing
Fair Trade Outsourcing offers various outsourcing services. These include customer support, back-office support, customer acquisition, help desk and IT support, and insurance claim processing. Additional specialized services cover medical records management, medical transcription, remote inventory management, and policy issuance. The company ensures secure and compliant facilities with data protection guaranteed, along with the flexibility to scale services according to client needs.
Industries Served by Fair Trade Outsourcing
Fair Trade Outsourcing serves multiple industries including real estate, insurance, banking and finance, healthcare, retail and eCommerce, and business services and tech. The company's extensive range of services caters to the diverse needs of these sectors, providing tailored solutions that match specific industry requirements.
Fair Trade Outsourcing's Social Impact Initiatives
Fair Trade Outsourcing focuses on impact sourcing, aiming to elevate its employees to middle-class status by paying up to three times above the poverty line. The company has the lowest turnover rate in the outsourcing industry at 1.9%, starkly contrasted with the industry average of 12%. It also offers a Zero-Interest Microloan for Business program to help employees become capital owners and a Catastrophe Assistance Program to provide financial aid during emergencies. Furthermore, a unique learning management system empowers agents to advance in their careers.
Data Security and Compliance at Fair Trade Outsourcing
Fair Trade Outsourcing ensures that all its facilities comply with US network security standards and data privacy laws. The company offers secure and compliant environments for its operations to guarantee data protection for its clients. This commitment to security and compliance underpins the company's reputation for reliability and trustworthiness in the outsourcing industry.