Jordan Harrold
About Jordan Harrold
Jordan Harrold is an Information Technology Specialist at FAT Brands Inc., where he focuses on developing technology solutions for restaurants. With a background in management and technical operations, he collaborates with restaurant teams to enhance system functionality and provides support for equipment and software issues.
Work at FAT Brands
Jordan Harrold has been employed at FAT Brands Inc. as an Information Technology Specialist since 2021. In this role, he contributes to the development of new technology tailored for restaurants, utilizing established project management methodologies. His responsibilities include collaborating with restaurant operations to enhance in-store system functionality, design, and configuration. Additionally, he provides phone support to restaurant managers, addressing and resolving equipment and software issues.
Previous Experience in the Restaurant Industry
Before joining FAT Brands, Jordan Harrold held several positions in the restaurant industry. He served as General Manager at Five Guys Enterprises from 2010 to 2015, where he gained valuable experience in restaurant operations. Following this, he worked as Technical Operations Manager at Two Brothers Brewing Company from 2015 to 2019, focusing on technical aspects of operations. He then transitioned to Focus Brands LLC as a Retail Technology Specialist from 2019 to 2020, where he further developed his expertise in retail technology.
Education and Expertise
Jordan Harrold studied at Georgia State University, where he earned a Bachelor of Business Administration (BBA) with a focus on Computer and Information Sciences and Support Services. His education spanned from 2015 to 2020, equipping him with the knowledge and skills necessary for his roles in technology and operations within the restaurant sector.
Technical Skills and Responsibilities
In his current role, Jordan Harrold works directly with point-of-sale (POS) vendors to ensure system functionality and updates. His technical responsibilities include diagnosing and solving equipment and software issues, which he addresses through phone support for restaurant managers. His experience across various roles has provided him with a comprehensive understanding of both operational and technical needs in the restaurant industry.