Michael Chachula
About Michael Chachula
Michael Chachula serves as the Chief Information Officer and Chief Technology Officer at FAT Brands Inc., where he focuses on enhancing digital capabilities and customer experience. He has held various leadership roles in technology and operations across multiple companies, including The Coffee Bean & Tea Leaf, HARMAN International, and HSBC.
Work at FAT Brands
Michael Chachula serves as the Chief Information Officer (CIO) and Chief Technology Officer (CTO) at FAT Brands Inc. since 2022. In this role, he focuses on enhancing the company's digital, mobile, social, and data capabilities to improve customer experiences. He has played a strategic role in modernizing and optimizing IT infrastructure, which has led to improvements in enterprise technology, security, and data management. Chachula has led the implementation of advanced analytics, artificial intelligence, and machine learning solutions, driving business growth and enhancing guest experiences. His efforts have also streamlined operations across FAT Brands' global network, reducing costs and increasing efficiency.
Previous Experience in Digital Technology
Before joining FAT Brands, Michael Chachula held several significant positions in digital technology and IT management. He worked at The Coffee Bean & Tea Leaf® as Head of Digital Technology and Revenue Growth for 11 months in 2021-2022. Prior to that, he was the Director of IT Strategy, Innovation & PMO at Dine Brands Global from 2016 to 2017. His experience also includes a role as Director - Technical Operations at HARMAN International in 2015 and as Executive Director of Information Technology at Dine Brands Global from 2017 to 2020.
Education and Expertise
Michael Chachula holds a Bachelor of Arts degree in Business from DePaul University, where he studied from 2003 to 2005. He furthered his education by obtaining an Executive MBA from Northwestern University's Kellogg School of Management, completing his studies from 2005 to 2007. His educational background has equipped him with a strong foundation in business management and strategy, which he has applied throughout his career in various leadership roles.
Leadership Roles in IT Management
Throughout his career, Michael Chachula has held numerous leadership roles in IT management. He served as Chief Executive Officer at Chachula Group Consulting from 2010 to 2022. His prior experience includes positions at HSBC, where he held various roles, including Vice President of Strategy and Business Intelligence and Director of IT-Business Systems. He also worked at Novartis as Global Head of Portfolio Management-Technology Operations from 2009 to 2011. His diverse background in IT leadership has contributed to his strategic approach in his current role.
Contributions to Customer Experience
At FAT Brands, Michael Chachula has been instrumental in developing a customer-centric strategy that has significantly increased customer satisfaction and loyalty. His focus on fortifying digital and data capabilities has ensured a seamless and personalized customer experience across all touchpoints. By streamlining operations and implementing advanced technologies, he has enhanced the overall guest experience, contributing to the company's growth and expansion into new markets.