Fini
Fini, a B2B company based in Amsterdam, specializes in AI-driven customer support solutions, integrating with platforms like Zendesk, Slack, and Discord to enhance service efficiency and security.
Company Overview
Fini is a technology company based in Amsterdam, NH, Netherlands. It operates within the B2B sector, specifically focusing on industries such as engineering, product, and design. The company was part of Y Combinator's S22 batch, highlighting its innovative approach and growth potential. Fini caters to regions including the Netherlands, greater Europe, and offers remote or partly remote solutions.
Services
Fini provides AI-driven customer service solutions that resolve 70% of customer questions. Its AI agents integrate seamlessly with existing knowledge bases, allowing businesses to deploy these agents on various platforms like Zendesk, Slack, and Discord in just two minutes. The service operates 24/7, ensuring constant availability for customer queries.
Industries and Sectors
Fini specializes in the B2B sector with a focus on industries such as engineering, product design, e-commerce, and fintech. By leveraging artificial intelligence, the company aims to enhance the customer service experience and streamline support operations within these sectors.
Security and Compliance
Fini places a strong emphasis on data security and compliance. The company implements comprehensive security controls, including app security and AI & data security measures. With certifications like SOC 2 Type II and ISO 27001, Fini ensures robust data protection. Additionally, the company adheres to GDPR regulations, further emphasizing its commitment to data security and privacy.
Integration and Deployment
Fini supports multi-channel deployment, allowing its AI solutions to be integrated with a variety of platforms including Zendesk, Slack, and Discord. This flexibility enables businesses to provide consistent and efficient customer service across different communication channels, enhancing overall customer engagement and satisfaction.