FirstSupport.ai
FirstSupport.ai, previously known as Chatbiz.id, Chatbiz, and Arbofinance, is a B2B company specializing in automating operational support workflows to enhance customer support efficiency and reduce costs.
Company Overview
FirstSupport.ai is a B2B company that focuses on automating key operational support workflows. Located in Bandung, West Java, Indonesia, with a team size of four, this company is geared towards optimizing customer support operations. Formerly known as Chatbiz.id, Chatbiz, and Arbofinance, FirstSupport.ai operates in the B2B operations sub-industry. It is part of the Y-Combinator W21 batch and serves regions including Indonesia, Southeast Asia, and remote locations.
Services
FirstSupport.ai offers a suite of services designed to automate customer support and reduce costs. The AI Assistant can handle end-to-end customer support cases, including product or service inquiries, order and payment management, subscriptions, and product troubleshooting. Additional features include high-impact ticket notifications, continuous quality control, agent assistance, insight capture and reporting, knowledge gap identification, multi-lingual understanding, and automated knowledge updates. The system ensures efficient handling of customer issues and helps improve the knowledge base over time.
Regions of Operation
FirstSupport.ai primarily operates in Indonesia and Southeast Asia, but it also caters to remote and fully remote clients. This broad geographical reach allows the company to address the customer support needs of a diverse clientele, leveraging automation to provide efficient and cost-effective solutions across different regions.
Product Features
The AI Assistant by FirstSupport.ai is built to sit on top of existing customer platforms, providing automation for various support tasks. It can handle inquiries about products or services, manage orders, payments, or subscriptions, and troubleshoot products. Additional features include high-impact ticket notifications, continuous quality control, agent assistance, insight capture and reporting, profound multi-lingual understanding, and automated knowledge updates. Its ability to evaluate agent-customer interactions through sentiment and handling scores ensures consistently high service levels, even with limited CSAT survey participation.
Free Trial
FirstSupport.ai offers a two-week free trial for its AI-powered customer support automation services. This trial period allows potential clients to experience the system's capabilities in automating support workflows, improving customer satisfaction, and reducing operational costs.