flexEngage
flexEngage, formerly known as flexReceipts, is a B2B company based in Orlando, FL, specializing in enhancing post-purchase communications for retailers through personalized receipts and a comprehensive consumer behavior database.
Company Overview
flexEngage, previously known as flexReceipts, is a B2B company headquartered in Orlando, FL, USA. As part of the Y Combinator batch W16, the company operates primarily within the retail sub-industry, offering digital solutions to enhance the shopping experience. flexEngage deploys its services in 11,000 stores nationwide, partnering with renowned brands such as Under Armor, Michael Kors, Oakley, and GNC. The company's annual recurring revenue stands at $2.4 million, with an average retailer contract value of $100,000 a year.
Products and Services
flexEngage offers a comprehensive suite of digital products designed to enhance and personalize the retail shopping experience. Notable offerings include a browser extension to facilitate shopping, a Klarna Card for seamless in-store purchases, and a versatile shopping app that consolidates purchases and payments. Additionally, the company provides a business portal for order management, payout reports, and store statistics, alongside robust customer service and business support. Their technology aims to offer Amazon-like software for post-purchase communications, featuring a flexible payment system that allows installment purchases.
Consumer Database
flexEngage has created the world’s largest database of consumer shopping behavior, comprising 300 million transactions and 47 million unique consumer profiles. This vast database is designed to replace traditional market research tools such as Nielsen, IRI, and Traqline. By leveraging this data, flexEngage helps retailers personalize post-purchase communications to better engage customers and drive sales, effectively meeting the needs of a $130 billion industry.
Retail Partnerships
flexEngage is deployed in 11,000 stores nationwide and collaborates with high-profile brands including Under Armor, Michael Kors, Oakley, and GNC. Additionally, they serve a diverse range of retailers such as Shoe Carnival and DXL, with annual contracts averaging $100,000. The contracts range from $25,000 to $500,000 yearly, primarily spanning three years. They offer services that are available across the United States, America/Canada, and offer remote services.